Archive for September 2016
Can You Be Overly Obsessed with Customer Service?
Rising customer objectives continue to drive businesses to strengthen the customer experience across all channels, from their brick-and-mortar locations to their website. Quality in one channel is no longer enough; customers count on the same high-quality experience in a retail location as they do online. Furthermore, they are less tolerant of bad experiences; one survey…
Read MoreWhat Do You Do When Someone Calls You a Job Hopper?
Long gone are the days when someone would get a job straight out of school and then hold on to that job until retirement. It’s assumed that today’s workers are going to have many jobs throughout their career, but the stigma of a serial “job hopper” does still exist. Many hiring managers will at least…
Read MoreHelp Your Remote Employees Succeed
According to a recent Gallup poll, 37 percent of all employees in the U.S. do some of their job remotely and many of these workers are telecommuting full-time. These numbers are expected to grow moving forward, as companies realize the benefits of having some employees work from home or their favorite coffee shop. In particular,…
Read MoreIs Your Procurement Team Staying on Top of “Tail Spend?”
After procurement departments source 80 to 85 percent of their companies’ purchases, the remaining 15 to 20 percent of purchases are referred to as “tail spend.” According to a report from the consulting firm the Hackett Group, managing tail spend is an opportunity to not only lower costs, but also help procurement in tackling its…
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